If your order contains more than one item they may be delivered separately because the products may come from different delivery partners.

You must leave a day-time telephone number on your order so we can contact you should any queries arise.If you wish to send items to multiple addresses please complete an order separately for each address.Our courier partners are not responsible for any additional lifting or carrying of your goods. Unless otherwise stated, all deliveries will be made direct to your door.Working days for processing orders and deliveries are classified as Monday to Friday and exclude Bank Holidays.Deliveries direct from our suppliers should be notified to you via email with a tracking link. DPD will offer a one hour time slot and you are able to request delivery to a Drop-Off point or with a neighbour. Internet deliveries normally occur between 8am and 6pm.Delivery of items arranged via one of our stores are subject to different terms and will be notified to you, and agreed at time of order.

If this affects your order we will confirm you are happy to proceed with your order by e-mail or telephone. If any items you order are not available immediately we may dispatch those items that are available and send the remainder of your order under separate carriage (you will not be charged a second delivery charge in these circumstances).Delivery times apply to items in stock.The Small Print - Our Delivery Terms & Conditions This check is in place for your protection. An additional fraud check for orders over £200 is that we may ask you to provide a utility bill proving your address details, we realise this may be inconvenient, however it is a check recommended by our banking partners to prevent credit card fraud. Orders that are over £200 in value will only be delivered to the billing address, this is a security measure used in conjunction with our fraud checks to give our customers added fraud protection. We take internet fraud extremely seriously, your protection is of paramount importance to us. Get more information on how we are trying to do our bit for the environment here.Ĭredit Card Fraud Safety and your delivery Alternatively, they can deliver to your work address or to a specified neighbour if stipulated at time of order.Ĭolour Supplies do not accept any responsibility for parcels once left, from the choice made by the courier on delivery, should they go missing or become damaged. If you are not at home when the courier delivers your order, they may leave the parcel with a neighbour, return the following day, deliver to the nearest Pickup parcel shop, or leave the parcel in a 'safe place' on your premises, as per their terms. It is your responsibility to ensure that someone is available to sign for the delivery if required, or to give delivery instructions for where your parcel can be left.

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